ALEXANDER DENTISTRY

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Privacy Policy & Terms

The privacy of your personal information is important to us. Please read and review this privacy policy for more information.

Visitors are allowed to browse our site without entering any personal information or having any personal information recorded. The option to enter your name, e-mail address, phone number or any other personal information on our online form is voluntary to help us communicate with you. Enter this information only if you would like additional information about our practice or you are interested in scheduling an appointment. The information entered will be used by our practice solely to track and follow up with your requests and will NOT be sold to any third party. If you would like to opt-out of further communication with our office after being contacted by e-mail or phone, simply let us know, and we will comply immediately.

Our website contains links to other websites. We are not responsible for the content or privacy practices of those web sites.

SMS-Text Messaging Terms & Conditions

Effective Date: 11/9/25
Practice: Alexander Dentistry (“we,” “us,” or “our”)

1. Program Description

By opting into our SMS/text messaging service, you authorize Alexander Dentistry to send you text messages at the mobile number you provided, using a 10-digit long code (10DLC) or other approved texting number. These messages may include appointment confirmations, reminders, reschedules or cancellations, account/or billing notices, follow-up instructions, practice updates, offers or promotions (depending on your opt-in status).

2. Consent & Opt-In

  • You may opt in by providing your mobile number and checking the consent box where indicated (or via other express method) that you allow our practice to send you SMS/text messages.
  • Your consent is not a condition of receiving dental services.
  • By opting in, you confirm you are the owner or authorized user of the mobile number you provided.

3. Types of Messages & Frequency

  • The types of messages you agree to receive include but are not limited to: appointment reminders and confirmations, cancellations/reschedules, dental treatment follow-ups, account/billing notifications, practice announcements, and, if you have separately opted in, promotional or special‐offer messages.
  • Message frequency varies based on your interaction with our practice and your scheduled treatments. Typical reminder messages may be sent 1-2 days prior to appointments; promotional messages will occur only if you have opted in and will not exceed [e.g., “5 messages per month”] unless you are notified otherwise.
  • Standard message and data rates may apply according to your carrier’s plan.

4. Opt-Out/Unsubscribe

You may opt out of receiving future SMS messages from us at any time by replying STOP to any message you receive from Alexander Dentistry. If you reply HELP to any message, you will receive instructions for further assistance. After opting out of promotional messages, you may still receive important transactional or practice-related messages unless you elect to withdraw from all SMS communications.

5. Message and Carrier Disclaimer & Liability

  • While we strive for reliable delivery, message delivery is subject to your mobile carrier’s network and the device you use. We do not guarantee receipt of any message.
  • Message and data rates may apply. You are responsible for charges associated with receiving SMS from us.
  • We are not liable for delays or failures in delivery or for any third-party interception of messages. Your use of the service is at your own risk.
  • We reserve the right to modify, suspend or terminate the SMS program or these Terms & Conditions at any time; changes will be posted on our website and your continued use constitutes acceptance of the revised terms.
  • While we strive for reliable delivery, message delivery is subject to your mobile carrier’s network and the device you use. We do not guarantee receipt of any message.
  • Message and data rates may apply. You are responsible for charges associated with receiving SMS from us.
  • We are not liable for delays or failures in delivery or for any third-party interception of messages. Your use of the service is at your own risk.
  • We reserve the right to modify, suspend or terminate the SMS program or these Terms & Conditions at any time; changes will be posted on our website and your continued use constitutes acceptance of the revised terms.

6. Eligibility & Number Changes

  • You must be at least 18 years old (or have parental/guardian consent) to enroll in our SMS service.
  • If your mobile number changes or is reassigned, you agree to update us immediately so we can maintain accurate records. We will not assume responsibility for text messages sent to an outdated or reassigned number.

7. Additional Terms

These SMS Terms & Conditions are part of our overall Terms of Service and Privacy Policy, and to the extent of any conflict, the SMS Terms shall control as to SMS communications.

SMS-Text Messaging Privacy Addendum

This Addendum supplements our standard Privacy Policy and is specific to our SMS/text messaging program.

1. Information We Collect

When you opt in to our SMS/text messaging service, we may collect:

  • Your mobile phone number.
  • Your name (if provided).
  • Appointment or account-related details associated with your communications (such as dates, times, treatment type).
  • Metadata about message delivery, opt-in/opt-out status, and responses.

2. How We Use Your Information

We use your information to:

  • Send you the SMS/text messages you’ve opted in to receive (reminders, confirmations, practice updates, promotions if applicable).
  • Maintain accurate communication records and audit trail of your consent/opt-out instructions (a requirement under A2P/10DLC registration).
  • Protect against fraud, misuse of our messaging service, or unauthorized messages.
  • Comply with applicable laws and carrier regulations for business-to-consumer text messaging.

3. Sharing & Disclosure

  • We do not sell, rent or trade your mobile number or opt-in status with third parties for their independent marketing or promotional purposes.
  • We may share limited information with service providers (for example, our SMS platform provider, message carriers) strictly for the purpose of delivering messages on our behalf, auditing delivery, or operating our SMS program.
  • We may disclose information when required by law, regulation, or as part of a legal process.

4. Data Protection & Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information collected in connection with our SMS program. However, you should understand that no texting or mobile messaging is 100 % secure and that there is some risk of interception or unauthorized access. By opting in, you understand and accept these risks.

5. Opt-Out Rights & Your Controls

  • To stop receiving SMS/text messages from our practice, reply STOP to any message you receive from us. After your request is processed, you will no longer receive promotional messages (or all messages if you specify).
  • For assistance, reply HELP or contact our office at [insert phone number/email].
  • If you opt out, we will retain records of your opt-out status so we do not inadvertently send further messages.
  • You may request access to, correction of, or deletion of your SMS-related data by contacting us at [insert contact info]. Deletion is subject to retention requirements for legal/regulatory purposes.

6. Message Compliance & 10DLC Registration

Our SMS program is subject to U.S. carrier regulations regarding A2P (Application-to-Person) mobile text messaging via 10-digit long codes (10DLC). We maintain compliance by:

  • Ensuring explicit opt-in consent is documented before sending marketing/promotional messages.
  • Providing clear opt-out instructions in every message.
  • Avoiding prohibited content categories (e.g., SH A F T: sex, hate, alcohol, firearms, tobacco/cannabis) and adhering to message-type and frequency guidelines. educate.dentalintel.com+1
  • Ensuring our website lists a Privacy Policy and SMS Terms & Conditions with the required disclosure of message types, frequency, message/data rate notice, opt-out instructions. educate.dentalintel.com
  • Retaining consent records and monitoring for compliance to avoid registration rejection or elevated fees/blocks from carriers. educate.dentalintel.com+1

7. Changes to This Addendum

We may update this SMS-Text Messaging Privacy Addendum from time to time. Any material changes will be posted with a “Last updated” date and, if required by law or regulation, notified to you. Continued use of the SMS service after the changes constitutes acceptance of the revised Addendum.

8. Contact Information

If you have questions or concerns regarding our SMS/text messaging practices, please contact:

Alexander Dentistry
48 Church St.
Birmingham, Alabama 35213
Phone: 205.871.7361
Email: kalexanderdmd@gmail.com